Privacy Policy

This Privacy Policy describes how Turtlebox Audio LLC (“Turtlebox”) collects, uses, and discloses personal information about you. This Privacy Policy covers our website, and any other future platforms or offerings that we may develop where this Privacy Policy is made available (collectively, “Site”).

Personal Information We Collect

We collect the below categories of personal information from you when you access the Site:

Contact Information: Name, email address, billing and shipping address, and phone number.
Payment Information: We work with a third-party payment processor to process information, like your payment card data, in order to process orders you place through the Site.
Commercial Information: We collect information about your product and service preferences and interests, including your purchase history and tendencies with respect to our products and services.
Website Activity: We collect information related to your access to and use of our Site, including the type of browser you use, access times, pages viewed, your IP address, what websites or search terms referred you to the Site, and what websites you viewed after visiting our Site. We may collect this type of information in visual form when you visit our Site, including video snippets of your Site activity.
Device Information: We collect information about the computer or mobile device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Geolocation Information: We may collect the approximate location of your device based on your IP address.
Social Media Information: Account names, handles, biographies, and other details that you make available on social media networks.
Other information that you may provide to us or that we may infer based on the above.

How Do We Collect Your Personal Information?

We collect personal information directly from you in the below contexts. We also collect personal information about you using sources like advertising or marketing networks, data analytics providers, social networks, data enrichment providers, and other service providers or third parties:

If you access the Site or place an order through the Site
In connection with your interactions, inquiries, or other requests
If you upload a product review or other digital content through our Site, or share content linking to any of our social media platforms
If you participate in a contest, promotion, or survey
If you contact us via e-mail or through our customer service, including through the use of online chat tools that we may make available
We and our third-party vendors may use tracking tools like browser cookies, flash cookies, pixels, and web beacons to collect information from you. Please see Cookies and Targeted Advertising, below, for more information.

How Do We Use Your Personal Information?

We generally use the personal information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use your personal information:

To provide, operate, maintain, and protect our Site;
To analyze and improve our Site, including developing new products or services;
To communicate with you, respond to your inquiries, and to send you information by email, postal mail, telephone, text message, notifications, or other means about our products and services;
To promote and conduct promotional events, including those that may be in person, and to support our marketing and advertising activities, including delivering personalized advertising;
To enhance and help us better understand your browsing experience, needs, and preferences and provide consistent, personalized services and experiences across our Site;
To protect the security or integrity of the Site, including to perform security analyses to verify that the Site is working properly and have not been compromised based on our legitimate interests;
To protect us, our users, and the public, and comply with applicable law, regulation, or legal process, including to validate user information for fraud and risk detection purposes, resolve disputes and protect the rights of users and third parties, respond to claims and legal process (such as subpoenas and court orders), fulfill our reporting obligations, monitor and enforce compliance with our contracts, and otherwise detect, prevent, or stop any activity that may be illegal, unethical, or legally actionable; and
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers and business contacts is among the assets transferred.

Disclosing Your Personal Information

We disclose your personal information to third parties to help us use your personal information, as described below:

Service providers: We engage vendors and consultants to assist with and perform certain functions on our behalf such as auditing and accounting firms, professional services consultants, providers of data hosting, storage, and analytics services, and IT and security vendors. For example, we use Shopify to power our online store--you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
Social media platforms: Where you choose to interact with us through social media, your interaction with these platforms typically allows the social media company to collect some information about you through cookies and other digital tracking mechanisms that they place on your device. In some cases, the social media company may recognize you through these technologies even when you do not interact with their platform. Please visit the social media companies’ respective privacy policies to better understand their data collection practices and the controls they make available to you.
Companies involved in advertising: We work with companies that assist us in advertising our Site and products to you and others who may be interested in the Site. These companies may use tracking technologies on our Site to collect or receive information over time and across different websites or platforms, including this Site and elsewhere on the internet, and use that information to provide measurement services and provide you with targeted advertisements.
Corporate affiliates: We may share personal information with other companies in our corporate family.
Business partners: We may collaborate with other companies to provide you with certain product or service offerings.
Law enforcement, government agencies, or parties in a legal proceeding: We may share personal information with these entities to comply with the law or assist law enforcement. We may also provide your personal information to third parties in the context of a subpoena or similar legal process.
Third parties in the context of a merger or similar business transaction

Cookies And Targeted Advertising

We use your personal information to provide you with targeted advertisements, sometimes referred to as cross-context behavioral advertising, or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

The Site also uses cookies, pixel tags, and other tracking technologies to help us better understand your needs and preferences and tell us which parts of our Site you have visited, facilitate and measure the effectiveness of our advertisements, and provide consistent and personalized services and experiences. This also includes keeping track of items you put into your shopping cart, including when you have abandoned your cart so that we may send you cart reminder messages via SMS.

Do NOT Track

In addition to the third-party specific opt-out options listed above, you can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you may not be able to access your account information or utilize certain functionalities on our Site. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. However, our Site may recognize certain opt-out preference signals, such as the Global Privacy Control, and will process such signals in accordance with applicable law, potentially including “do not sell”, “do not share”, and opt out of targeted advertising requests. You may set such a signal through your browser or browser extension.

Your Privacy Rights

You may have the rights listed below (“Data Subject Rights”) with respect to the personal information that we collect or process about you, however, these rights differ depending on your place of residency, including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. Please note that we reserve the right to honor your Data Subject Rights to the extent required by applicable law.

Right to Confirm Processing, Access, and/or Obtain a Copy: If you ask us, we will confirm whether we are processing your personal information. Additionally, upon request, we will provide you with a copy of all personal information you are lawfully entitled to receive, potentially including specific pieces of information, along with certain other details.
Right to Amend: If you believe your personal information is inaccurate or incomplete, you may request that we correct it.
Right to Delete: You may request that we delete personal information that we maintain about you.
Right of Portability: You may request that we move, copy, or transfer the electronic personal information that we hold about you to another organization.
Right to Revoke Consent and/or Opt Out of Certain Processing Activities: You may ask us to restrict or stop the processing of your personal information. This includes general requests and requests in specific contexts, such as if we process personal information that is considered “sensitive” under applicable U.S. state laws or engage in certain automated decision-making activities.
Right to Opt Out of Targeted Advertising: Targeted advertising is the practice of serving you tailored advertisements based your personal information gathered over time and across other businesses, websites, applications, or services. Some jurisdictions may refer to this activity as “sharing.” You have the right to opt out of this practice.
Right to Opt Out of Sales: Some jurisdictions may consider targeted advertising a “sale” of personal information. You may request that we not “sell” your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising Data Subject Rights, but we may charge a reasonable fee as permitted by law in fulfilling these rights, such as if you request multiple copies of your personal information.
Right to Appeal: If we deny your request to exercise a Data Subject Right, you may have the right to appeal the decision with us. If you would like to appeal a prior decision, please be sure to include information about your prior request so that we may locate our earlier determination.
Right to Lodge a Complaint: You may submit a complaint to the competent supervisory authority in the place in which you live if you have any concerns about our processing of your personal information or if we deny your appeal to review a prior decision about your Data Subject Rights.

If you or your authorized agent would like to exercise a Data Subject Right, you may do so by following the instructions in Contact Us below. In order to process your request to exercise a Data Subject Right, we will ask you to verify your identity by confirming your name, e-mail address, phone number, or other identifiable information that we have in our records, such as most recent interaction with us, if applicable.

Additional Disclosures for California Residents

If you reside in California, please read this section for additional disclosures about how we collect, use, and disclose information about you under the California Consumer Privacy Act, as amended (“CCPA”):

Categories of Personal Information Collected: In the previous 12 months, we have collected the personal information listed in the section Personal Information We Collect, above. This information falls into the following categories under the CCPA: identifiers; categories of personal information described in Cal. Civ. Code 1798.80(e); commercial information; geolocation information; audio, electronic, or visual information; internet or electronic network activity information; inferences drawn from the above categories. Additionally, we collect the following “sensitive” personal information: contents of messages that you send to our customer service providers.
Sensitive Personal Information Uses or Disclosures: We do not use or disclose “sensitive” personal information for purposes other than those specified by the CCPA.
Business or Commercial Purpose for Collecting and Selling Information: We collect personal information for the business and commercial purposes described in the section How Do We Use Your Personal Information, above.
Categories of Sources of Personal Information: We collect personal information from and about you as described in How Do We Collect Personal Information About You, above.
Categories of Third Parties with Whom We Disclose Information: We may disclose your personal information with third parties as described in Disclosing Your Personal Information, above.
Categories of Personal Information Disclosed: In the preceding 12 months, we have disclosed the categories of personal information listed in Personal Information We Collect for the reasons described in Disclosing Your Personal Information, above.
Sale or Share of Personal Information: Because we engage in the practice of cross-context behavioral advertising, also known as targeted advertising, we may “sell” and/or “share” your personal information as those terms are defined by the CCPA. In the preceding 12 months, we may have “sold” or “shared” identifiers, commercial information, and internet or electronic network activity information with data analytics, advertising networks, and/or social media networks.

Internation Transfers

Turtlebox is headquartered in the United States and uses service providers around the world. As part of our data processing activities, we may transfer your personal information across borders, including into countries whose laws protecting personal information may not be as robust as your home country’s laws. We endeavor to take reasonable steps to have adequate safeguards in place to protect your personal information when it is transferred across borders.

Data Retention

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the Site to you;
Whether there is a legal obligation to which we are subject (for example, we are required to keep records of your transactions for a certain period of time); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).

Children’s Information

We will never knowingly request personal information from anyone under the age of 18. Our Site is not targeted to or intended for use by children. Accordingly, we do not have actual knowledge that we sell or share the personal information of consumers under the age of 16 years old. However, if we learn that we have received personal information from a child under the age of 18 without appropriate parental consent, we will delete that information from our database.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes to this Privacy Policy will become effective when we notify you of the changes, which may include email or other notice posted to the Site. Your use of the Site following any such updates will constitute your acceptance of such updates.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by phone at 1 (832) 789-1232, by email at info@turtleboxaudio.com, or by mail using the details provided below:

TURTLEBOX HQ
11020 Katy Freeway, Suite 202, HOUSTON, TX 77043