FAQs – TURTLEBOX

FAQs

What is your return policy?

We offer a 30-day no questions asked return.

When will my order ship?

Most orders ship within 1-3 business days.

Do you ship Overseas?

We can ship to APO/FPO addresses.

For international orders you can purchase direct on Amazon.com for overseas delivery.

How quickly can I receive my Turtlebox?

We offer an expedited shipping option which arrives within 2-4 business days. We are also available on Amazon Prime.

What is your warranty?

We offer a 1-Year Warranty. If you experience any functional issues, contact us at info@turtleboxaudio.com and we will replace unit for free.

How long does the battery last?

At full volume you will get 6 hours of playing time. At 50% volume you can play for days!

Is there a battery indicator?

The blue power light will turn red when there is less than 20% battery left.

Can I play my Turtlebox while charging?

Yes, it can play while charging. If using a 3.5mm cord to source, don't let the power cord wrap up in it and cause it interference.

How long does it take to charge my Turtlebox?

It takes approximately 2.5 - 3 hours to fully charge the Speaker.

Where can I get a Turtlebox manual?

You can download the manual by clicking here.

Can I pair more than one speaker together?

You can wirelessly pair two Turtlebox speakers giving you legendary Left/Right true stereo sound.

Can I pair a wireless microphone to the Turtlebox speaker?

Yes. There is latency built into the BT chip, so there is delay on output. The range is 100 feet or greater unobstructed.

Is Turtlebox waterproof?

Turtlebox has an IP67 Water Ingress Protection Rating meaning it's completely sealed from water and dust. You can throw Turtlebox in a pool, drop it in a lake, wash it off with a jet hose, and it’ll still play loud and clear.

Can you strap Turtlebox down?

Yes, we understand the need to have booming speakers strapped to the hood of your 4Wheeler - so we included built-in tie-down anchors on Turtlebox so you can strap it to virtually anything. Use our Turtlebox tie-down straps to secure your speaker or use your own.

What is the frequency range?

The frequency range is the industry standard 20Hz to 20kHz. The speaker is 2-way.

What is the peak output?

Using multiple handheld decibel meters placed at 1 meter from the front of the speaker, we have measured peaks of 120 dB or more while playing music.
  • Bluetooth Stereo Pairing - Wirelessly Connect Two Turtleboxes for True LEFT/RIGHT Stereo Imaging
  • Sound Frequency Curve Designed for Outdoors - Sound that Cuts Through Wind and Travels Distance
  • Waterproof - IP67 Water Ingress Protection Rating
  • Battery Life - 6+ hours at max volume, 20+ hours at 50% volume
  • Built-in Tie Down Anchors
  • Bluetooth 4.0 Connectivity
  • Auxiliary Input (Standard 3.5mm)
  • Standard USB 2.0 Mini B Charging Port
  • Waterproof Cap with Tether to Protect Port Openings from the Elements
  • Comfortable Rubber Handle and Large Rubber Feet
  • Illuminated LED Rubber Control Pad including Volume Control and Track Skip
  • Low-Battery Level LED Indicator
  • Stainless Steel Hardware for Corrosion Resistance
  • 6"x9" Polypropylene Speaker Cone with Rubber Surround and High-Efficiency Driver
  • 1" tweeter
  • True 50-watts RMS from a Class-D Amplifier
  • IP67 Water Ingress Protection Rating
  • 57 watt-hour built-in Lithium Ion battery pack (6 cells)
  • Dimensions: 11.5" W x 6.5” D x 8.75” H
  • FCC & IC Certified