FAQ – TURTLEBOX

FAQ

ORDER INFORMATION:

  • What is your return policy?
    • We offer a 30-day no questions asked return
  • When will my order ship?
    • Most orders ship within 1-3 business days.  
  • Do you ship Overseas?
    • We can ship to APO/FPO addresses. 
    • For international orders you can purchase direct on Amazon.com for overseas delivery. 
  • How quickly can I receive my Turtlebox?
    • We offer an expedited shipping option which arrives within 2-4 business days.  We are also available on Amazon Prime.
  • What is your warranty?
    • We offer a 1-Year Warranty. If you experience any functional issues, contact us at info@turtleboxaudio.com and we will replace unit for free.

    SPEAKER FUNCTION:

    • How long does the battery last?
      • At full volume you will get 6 hours of playing time.  At 50% volume you can play for days!
    • Is there a battery indicator?
      • The blue power light will turn red when there is less than 20% battery left.
    • Can I play  my Turtlebox while charging?
      • Yes, it can play while charging.  If using a 3.5mm cord to source, don't let the power cord wrap up in it and cause it interference.
    • How long does it take to charge my Turtlebox?
      • It takes approximately 2.5 - 3 hours to fully charge the Speaker.
    • Where can I get a Turtlebox manual?
    • Can I pair more than one speaker together?
      • You can wirelessly pair two Turtlebox speakers giving you legendary Left/Right true stereo sound. 
    • Can I pair a wireless microphone to the Turtlebox speaker?
      • Yes. There is latency built into the BT chip, so there is delay on output.  The range is 100 feet or greater unobstructed.
      • Is Turtlebox waterproof?
        • Turtlebox has an IP67 Water Ingress Protection Rating meaning it's completely sealed from water and dust. You can throw Turtlebox in a pool, drop it in a lake, wash it off with a jet hose, and it’ll still play loud and clear.
      • Can you strap Turtlebox down?
        • Yes, we understand the need to have booming speakers strapped to the hood of your 4Wheeler - so we included built-in tie-down anchors on Turtlebox so you can strap it to virtually anything.  Use our Turtlebox tie-down straps to secure your speaker or use your own.
        • What is the frequency range?
          • The frequency range is the industry standard 20Hz to 20kHz.  The speaker is 2-way.  
        • What is the peak output?
          • Using multiple handheld decibel meters placed at 1 meter from the front of the speaker, we have measured peaks of 120 dB or more while playing music.

          FEATURES:

          • Bluetooth Stereo Pairing - Wirelessly Connect Two Turtleboxes for True LEFT/RIGHT Stereo Imaging
          • Sound Frequency Curve Designed for Outdoors - Sound that Cuts Through Wind and Travels Distance
          • Waterproof - IP67 Water Ingress Protection Rating
          • Battery Life - 6+ hours at max volume, 20+ hours at 50% volume
          • Built-in Tie Down Anchors
          • Bluetooth 4.0 Connectivity
          • Auxiliary Input (Standard 3.5mm)
          • Standard USB 2.0 Mini B Charging Port
          • Waterproof Cap with Tether to Protect Port Openings from the Elements
          • Comfortable Rubber Handle and Large Rubber Feet
          • Illuminated LED Rubber Control Pad including Volume Control and Track Skip.
          • Low-Battery Level LED Indicator
          • Stainless Steel Hardware for Corrosion Resistance

          SPECIFICATIONS:

          • 6"x9" Polypropylene Speaker Cone with Rubber Surround and High-Efficiency Driver
          • 1" tweeter
          • True 50-watts RMS from a Class-D Amplifier
          • IP67 Water Ingress Protection Rating
          • 57 watt-hour built-in Lithium Ion battery pack (6 cells)
          • Dimensions: 11.5" W x 6.5” D x 8.75” H
          • FCC & IC Certified